Questions? – Tumfort Toys UK

BLACKFRIDAY SALE: SAVE £16 OFF ALL TOYS & GET FREE SHIPPING

Questions?

Tumfort Hoodie Size Chart

Size / Age 3 Years 4-5 Years 6-7 Years 8 Years 9-10 Years
Length 40cm 44cm 48cm 52cm 56cm
Shoulder 31cm 33cm 35cm 37cm 39cm
Chest 65cm 70cm 75cm 80cm 85cm
Bottom 60cm 65cm 70cm 75cm 80cm
Sleeve Length 37cm 38cm 41cm 44cm 47cm

You can expect your parcel within 2-8 business days. When your order is shipped, you will receive a confirmation email with a tracking number. Please note, tracking can take a day or two to enter the system, so don’t stress if you are unable to view scan events immediately. Your toy will be dispatch from our Northampton warehouses.

If your ordered item has a specified "sent" date in brackets, this means it’s a pre-sale purchase. You will receive that item in 2-8 business days from this "sent" date.

If you have pre-ordered two or more items, they will all be sent at the same time. We will wait until your entire order is in stock to dispatch it.

If your order does not arrive within 8 business days, please contact us.

Yes! We are so confident you will love your Tumfort Toy that we offer a 30-day snuggle trial. If you decide it isn’t right for you, we will provide a returns postage label that can be used within this 30-day period. Please email us with your reason for returning it and, if applicable, photos of your complaint.

We like to make life easy. Your Tumfort Toy is machine washable using a gentle wash with very mild detergents (approved for wool/silk). However, to best preserve the cuddliness and softness of your Tumfort Toy, we recommend hand washing in cold water. Air-dry only.

If your order has been confirmed, we are unable to cancel it. This is due to our system immediately sending your order through to our fulfilment partner to ensure fast delivery to all our customers. If you do need to change or cancel an order, please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request.

Tumfort Toys are worth every penny. Our price is based purely on the high quality materials we use. You will know exactly what we are talking about when you first touch your Tumfort Toy and experience its comfort.

Please add the discount code while checking out. Please note we only allow you to use one coupon at a time. Strikethrough prices may consider the discount code mentioned in the description.

If you need to contact someone, please send an email to help@tumfort.co.uk

Our customer service team works Monday to Friday. Your patience is appreciated.

Please note that email is our preferred method of communication as it allows us to keep a paper trail of any issues you may have had with your order.